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Shipping & Exchanges

Quick Tips

  • Most orders placed by 1:00 Pacific will ship the same business day, subject to availability. Orders placed after 1:00 will ship the next business day.
  • The weight of many products is estimated, does not include package weight, and may not be marked as oversized.
  • Express shipping may require an additional $10-15 fuel surcharge in addition to the UPS estimate provided onscreen.
  • We will weigh and measure your packaged order and communicate with you if we see something amiss.
  • Exchanges are accepted within 30 days on unused products with product packaging for store credit or merchandise.

Free Shipping for $100 Purchases

  • Applies to orders shipped to any of the 48 contiguous states or the District of Columbia.
  • Orders qualifying for free shipping will be sent ASAP via UPS Ground.
  • If expedited shipping is required, please be sure to tick the appropriate selection at checkout.


USA All orders are shipped UPS Ground plus a $5.00 U.S. handling charge. We make every effort to ship your order within one business day of receipt. See map below for delivery time.

International All orders are shipped via US Priority Mail International (6-10 business days) plus the $5.00 U.S. handling charge. Most orders are shipped within two business days of placement. Some national postal services may charge and require upon delivery a nominal brokerage fee, e.g. $5-15 and up for Canada Post. Expect to pay $25 and more to Canada/Mexico and $40 and more overseas plus a nominal brokerage fee. Expedited US Mail orders, such as Global Express Guaranteed (1-3 business days) or Express Mail International (3-5 business days), may incur heftier brokerage fees and often duties and/or taxes depending upon trade agreements between your country and the US.

Australia and Europe When ordering Pina Zangaro products, it is possible to have orders drop shipped directly from Pina Zangaro via UPS Worldwide Expedited shipping to many locations in Europe and Australia. This can often save you several days and dollars. See latest flat-rate pricing for more information.

Shipping Estimates Including handling, UPS Ground is typically $12-20, plus oversize fees, if any (see map below for Ground delivery time), UPS 3-Day Select is $30-60, UPS 2nd Day is $70-90, and UPS Next Day Air is $100-125. UPS Worldwide Expedited starts at $100. We will provide more precise shipping quotes upon request. International orders start at $21.00 US, including handling but excluding brokerage fees and taxes, if any. Please submit your order and we will email you with estimates for all UPS service levels (plus US Mail rates for international orders).

Oversize Larger items — like some portfolio cases and desk blotters — that are oversized will cost an additional $10 to $15 to ship. In addition, the heavier and bulkier your package and/or the further east or more remote your address, the more it may cost to ship. Or vice-versa, the lighter and less voluminous your package and/or the further west or more urban your address, the less it may cost to ship. Please call or email your city and postal code, if you need an exact shipping quote.

Expedited US If faster service levels are desired (UPS Next Day Early AM/Next Day/Next Day Saver/Next Day Saturday, UPS 2nd Day Air/2nd Day Air AM, or UPS 3-Day Select), to minimize errors please place your web order first, and then contact Paperhaus by email or call customer service during business hours. Typically, Next Day Air is $100-125, 2nd Day is $70-90, 3-Day Select is $30-60 and Ground is $12-20 (plus oversize fees, if any). Shipping quotes are available at checkout. We will provide more precise shipping quotes upon request. Please call Customer Service 323-852-8766 or email us to request faster service. FedEx service is available for an additional $6.00 handling charge. Note that UPS/FedEx Next Day/Overnight international deliveries may require an additional day due to Customs. See www.ups.com and www.fedex.com for more information.

Expedited International For international orders, especially to help expedite customs processing, we strongly recommend you obtain and/or provide us with your UPS/FedEx account number. However, UPS/FedEx shipments may incur brokerages fees (starting at $27.00 USD), and duties and/or taxes are payable upon receipt. For expedited US Mail international services — Global Express Guaranteed (1-3 business days) or Express Mail International (3-5 business days) — taxes and/or duties may apply and brokerage fees may be higher.

Ground Shipping From Los Angeles, the next day ground area (in yellow) extends to mostly southern California, southern Nevada, including Las Vegas, and northwest Arizona. Ground deliveries taking two days (the area in brown) extend to northern California, most of northern Nevada, Utah, Arizona, and a small pocket to the west, north and east of Idaho Falls. For three-day ground, see the green portions covering the states of Oregon, Washington, Idaho, Montana (but only the western portion), Colorado, New Mexico, Oklahoma, and a large swath of Texas. For four, five-day and six-day (Puerto Rico) ground delivery service areas, the maroon, orange and grey areas, respectively, please see the map below provided by UPS. For a more exacting estimation, please use UPS' shipping time estimator, entering Los Angeles and 90048 as the Ship From address, or ask Paperhaus to provide a time and cost estimate.

Exchanges

Return Policy We will gladly accept within thirty (30) days of purchase your return for a merchandise credit or exchange. Items must be in new condition and include original product packaging.

In the event of manufacturing defect(s) We will replace your product at no cost. And Paperhaus will reimburse your shipping fees on items returned by ground service where available. Call if returning by air.

Damage(s) from shipping All products are shipped fully insured, therefore you must make a claim with the shipping service that damaged your goods. Paperhaus will assist you in this procedure and provide you with tracking numbers. Please keep the product and packaging together for inspection by the carrier (UPS, FedEx or federal mail).

Return Authorization procedure

  1. Email Paperhaus or call 323-498-5555 (Weekdays: 10 to 6 Pacific; Weekends: 12 to 5) to obtain a Return Authorization number. Without an RA# your return may be refused.
  2. Pack your product carefully and include all product packaging and the original receipt.
  3. Write the Return Authorization number on the outside of the box.
  4. And ship to:
    Paperhaus
    7123 1/2 Sunset Boulevard
    Los Angeles CA 90046
    323-498-5555
  • Customer is responsible for all shipping charges except in the event of product defects or damage upon receipt.
  • We will notify you after we have received your shipment, processed the exchange for new merchandise, and/or issued the applicable store credit.
  • Sale items are not returnable nor are dated diaries and agendas.

Exchanges We will gladly accept your return within thirty ( 30 ) days of purchase for a merchandise credit or exchange. Items must be in new condition.

In the event of manufacturing defect(s) We will replace your product at no cost. And Paperhaus will reimburse your shipping fees on items returned by ground service where available. Call if returning by air.

Damage(s) from shipping All products are shipped fully insured, therefore you must make a claim with the shipping service that damaged your goods. Paperhaus will assist you in this procedure and provide you with tracking numbers. Please keep the product and packaging together for inspection by the carrier (UPS, FedEx or federal mail).

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